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Ask HN: what is the best way to know why users leave my website?
Google Analytics tells me 70% of visitors leave the site after seeing the first page. And most of them stay less than 10 seconds!
What is the best way to understand why they are leaving?
I am thinking of providing a way to give a quick feedback. I saw a great 'live comment box' service some time ago but cannot find it again.
- davidcollantes 14y agoWithout an address it is hard to tell.
- tucson 14y agoYes it does not help, but I prefer not to share the address. I wanted to see if there are some general advice; what others are doing that works.
- byoung2 14y agoWhen I worked on ultimatecoupons.com, we wanted users to leave within a few seconds, because they clicked affiliate links. Maybe they got the info they needed in 10 seconds?
- tucson 14y agoI am selling web design services. My goal is to get them to order a website which is not happening.
- byoung2 14y agoHaving been a freelance web designer myself, I can say that in my experience, people don't just click and buy web design services. If you are selling pre-made websites, your prices better compete with the cheap WordPress template sites (<$50). If users see a higher price, they'll bail. If you are selling something custom, users will bail when they don't see a phone number or when they see you aren't local to them (they want to meet you in person to discuss the details).
- tucson 14y agoInteresting feedback. Thank you!