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I think T-Mobile's customer service department would degrade if it were bought by Google. I don't believe good customer service is part of Google's highly-techn
by stephengillie 14y ago
I think T-Mobile's customer service department would degrade if it were bought by Google. I don't believe good customer service is part of Google's highly-technical engineering culture, and I wouldn't expect a purchased customer service department to be allowed to retain its culture. Even if it did, would Google's executives give more attention and resources to that department than their other customer service departments?