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I managed to cancel a (non-edu) Adobe subscription a few years ago, despite being a few days past the cut-off date for cancellation. What worked for me was to
by andyjohnson0 3mo ago
I managed to cancel a (non-edu) Adobe subscription a few years ago, despite being a few days past the cut-off date for cancellation.
What worked for me was to phone them and insist on cancelling. The person I spoke to insisted right back that it wasn't possible. When I persisted they offered me an extended term for the same price. Then a discount, and then a better discount. After that they agreed to cancel.
My impression was that they had a customer retention flowchart to work through, and it was just a matter of getting to the right terminal node.
- al_borland 3mo agoA retention flowchart shouldn’t include the step of lying to the customer. If a business makes it easy to cancel, I’m left with a positive image and may be back. If they make it difficult, they lost me for life, and I’ll tell my friends.
- noplacelikehome 3mo agoAdobe don’t have to care what their customers think because their business practices have eradicated most of their competitors, leaving them trapped. Neoliberalism is not a viable way to run an economy without enforcement of monopoly legislation.