Your "seeking to empower" looks a lot like victim blaming in this case. Maybe if you didn't claim the problem was a mistake on the part of the victim, rather t

Your "seeking to empower" looks a lot like victim blaming in this case. Maybe if you didn't claim the problem was a mistake on the part of the victim, rather than unearned mistreatment by the carrier? Or if you provided any solutions or ways to solve the problem other than, don't do the totally normal things for which you were victimized?