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Ok, load the app and search for Heinz ketchup and tell me what it would cost to go get some in store. You can’t. You can only get delivery pricing. They don’t
by mattmaroon 3mo ago
Ok, load the app and search for Heinz ketchup and tell me what it would cost to go get some in store.
You can’t. You can only get delivery pricing. They don’t have the basic functionality every store has had for a decade.
Go to self check-out and grab a scanner for your heavy items, which they sell many of. You can’t, they don’t have them, you have to wait for the attendant to get to you with it. (They’re generally good at their job but it’s still annoying if you’re in a rush.)
Sam’s Club is as good as it gets tech-wise, in-store and out. They even have AI that allows the exit door receipt checker to skip checking people so you don’t get stuck in a line waiting for someone to verify you paid for everything.
- bell-cot 3mo ago> Ok, load the app and search ... > Go to self-checkout and grab ... Okay, but what if I really don't care about those important-to-you features? Based on Costco's membership numbers, I might have a whole lotta of company in that regard.
- mattmaroon 3mo agoGood old HN. Me: they’re great but their tech sucks You: their tech is good Me: it can’t do basic stuff You: ok you’re right but they’re great I can tell you I’m a member of both, but I frequently let my Costco lapse but never Sam’s. Just because it isn’t killing the golden goose doesn’t mean it isn’t worthwhile to fix.
- bell-cot 3mo agoOkay, cool - measure "bad vs. good" however wish, and shop wherever you want. I'm focused on my own use case, and how bad or good their tech-plus-all-the-rest-of-their-operations is for that use case. There seem to be plenty of folks with similar use cases and priorities, so my preferred store should remain available longer-term.