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We will send you an email before billing your card. We're also very open to fixing issues around accidental billing - sometimes I forget to cancel in time as we
by pearkes 14y ago
We will send you an email before billing your card. We're also very open to fixing issues around accidental billing - sometimes I forget to cancel in time as well.
- pavel_lishin 14y ago> We will send you an email before billing your card. You may want to put that in very clear text on the homepage.
- Spoom 14y agoI know if I saw something like that explanation on the page asking for CC details, I would be much more likely to acquiesce. If you, say, offered a refund if someone emailed requesting one within a week(?) of their paid term starting, it would go a long way.
- pearkes 14y agoInteresting. I'm definitely going to add something around the fact that we'll a) remind them and b) be flexible in dire situations. Thanks for the feedback!
- mrcharles 14y agoThat's cool but for me it's also just as likely that I sign up for a trial and then use it once and forget about it, so having to go in and find out how to prevent billing and such is extra steps that simply shouldn't exist. Frankly I don't see why it is a "give us your card up front" instead of a "Okay! Your trial is over and the service doesn't work for you anymore until you pony up!" The latter is infinitely preferable to me.