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Making me enter payment info to try it out makes this a non-starter for me. There's not enough information on the main page as to how it actually works or who

by avree 14y ago

Making me enter payment info to try it out makes this a non-starter for me. There's not enough information on the main page as to how it actually works or who is behind for me to be comfortable just plugging my credit card into a random site. I like the concept, though, and would probably pay for something like this if there were more details on how it works. Right now, I have SSL/unlimited message archive/unlimited connections by using screen + irssi and a cheap (less than $12/mo) VPS.

mitchellh 14y ago
I'm sorry to hear that. Here is a page about us and who is behind it: https://www.ircrelay.com/about https://www.ircrelay.com/about A high level overview of how it works: When you sign up, we provision a private ZNC installation on EC2 for you. It is multi-tenant, but we leverage various mechanisms for security: passwords are one-way hashed, each ZNC process runs as a separate unix user for each IRCRelay user, file permissions are such that no other ZNC user can read another users config even if there was an exploit, etc. As for the payment: We only wanted to sign up people who were serious about using the service, and asking for payment details up front is a way to do this. All payments are done through stripe, and we don't see the CC details, ever. Your card is not charged until after the 30 day trial, and we send a warning email a few days prior so you can cancel your account if you're not happy. But thanks for checking it out!
- nuclear_eclipse 14y ago
  Since you are using a separate ZNC instance for each user, what are prospects of allowing users to install (or choose from a pre-selected list of) third-party ZNC extensions? In my case, I wrote a service-agnostic push notification module for ZNC [1] that I think would be a decent additional feature for you to compete with services like IRCCloud or TapChat. 1: https://github.com/jreese/znc-push https://github.com/jreese/znc-push
  - pavel_lishin 14y ago
    Maybe I'm wrong, but it seems to me that people who are even aware of what ZNC is would be able to run their own instance on a server under their control.
- zwily 14y ago
  How do you handle the fact that most IRC networks limit the # of connections that can come from a single IP address?

by avree 14y ago

mitchellh 14y ago

I'm sorry to hear that. Here is a page about us and who is behind it: https://www.ircrelay.com/about https://www.ircrelay.com/about A high level overview of how it works: When you sign up, we provision a private ZNC installation on EC2 for you. It is multi-tenant, but we leverage various mechanisms for security: passwords are one-way hashed, each ZNC process runs as a separate unix user for each IRCRelay user, file permissions are such that no other ZNC user can read another users config even if there was an exploit, etc. As for the payment: We only wanted to sign up people who were serious about using the service, and asking for payment details up front is a way to do this. All payments are done through stripe, and we don't see the CC details, ever. Your card is not charged until after the 30 day trial, and we send a warning email a few days prior so you can cancel your account if you're not happy. But thanks for checking it out!

nuclear_eclipse 14y ago
Since you are using a separate ZNC instance for each user, what are prospects of allowing users to install (or choose from a pre-selected list of) third-party ZNC extensions? In my case, I wrote a service-agnostic push notification module for ZNC [1] that I think would be a decent additional feature for you to compete with services like IRCCloud or TapChat. 1: https://github.com/jreese/znc-push https://github.com/jreese/znc-push
- pavel_lishin 14y ago
  Maybe I'm wrong, but it seems to me that people who are even aware of what ZNC is would be able to run their own instance on a server under their control.
zwily 14y ago
How do you handle the fact that most IRC networks limit the # of connections that can come from a single IP address?