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What Facebook's Stumble can Teach Your Company
- unalone 18y agoI was expecting a sensationalist, poorly-written article about Facebook's overcontrolling nature. I was pleasantly surprised: all the points were thoughtful. The one that wasn't mentioned is the one that matters most in this case, however: the larger you are, the less you can do without being noticed.
- davi 18y ago"The simplest and perhaps most obvious thing that they could have done is to engage their audience before they made the change. I believe much of the anger of their audience has to do with the fact that it was "discovered" by The Consumerist - not clearly announced by the company in advance."
- colins_pride 18y agoThis article focuses on strategies for preventing showdowns with users, which is the right approach since a company is never going to win these sorts of confrontations, whether it is Facebook, Digg or anybody else.
- brlewis 18y agoHow do we know Facebook stumbled? Maybe their goal was to test the waters and see how much they could get away with, and they succeeded.