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The summarised version: 1. Mistakes happen and will always happen. Saying "it wont happen again" doesn't fix the problem. 2. Make a joke to stop people getting

by ivix 14y ago

The summarised version: 1. Mistakes happen and will always happen. Saying "it wont happen again" doesn't fix the problem. 2. Make a joke to stop people getting defensive.

darrint 14y ago
3. Plan for a future in which we remain as stupid as we are today. 4. Pick broad fixes over root cause fixes.
- barce 14y ago
  It makes me wonder what the 5 whys are. :)