> If AI makes good customer support, then why does no AI company use theirs to provide customer support? They do! E.g. Cursor. See earlier discussions like "Cu

> If AI makes good customer support, then why does no AI company use theirs to provide customer support? They do! E.g. Cursor. See earlier discussions like "Cursor IDE support hallucinates lockout policy, causes user cancellations"[1]. [1]: https://news.ycombinator.com/item?id=43683012 https://news.ycombinator.com/item?id=43683012