You may want to consider that your Group B employee may be conscientious and reliable because they use an apparently “frustrating and inefficient” process. Prod

You may want to consider that your Group B employee may be conscientious and reliable because they use an apparently “frustrating and inefficient” process. Productive friction is a thing: processes which force you to slow down enough to put careful thought into what you’re doing and why. And if they’re stuck in a loop of doing frustrating work - you may well consider why they’re doing so much frustrating work. Maybe that can be resolved at the managerial level!