Bought a micro-SIM card on the website (Wal-Mart sells them too), popped it in the phone, chose the plan from the list when activating the SIM card on the websi

Bought a micro-SIM card on the website (Wal-Mart sells them too), popped it in the phone, chose the plan from the list when activating the SIM card on the website. You got a run-around because you talked to a real person when that's a web-only (t-mobile.com or walmart.com) plan for new customers.