Two examples of bad service I've had from Apple recently: a) ordered an iPod nano. Apple missed the delivery date by nearly a week, because they had outsource

Two examples of bad service I've had from Apple recently: a) ordered an iPod nano. Apple missed the delivery date by nearly a week, because they had outsourced the delivery to some unreliable company in Glasgow. I had left the country by the time it arrived. b) I want to purchase a new 21.5" iMac. Store here in Zurich doesn't know when they'll have stock and suggest I phone each day. I said if I order online could I deliver it to the store. No was the answer. Then I said I would miss the delivery as I work - so asked which courier would be used and would I be able to visit their base to pick the iMac up. The guy in the store was unable to answer. I can't find anyone to contact via e-mail either. I don't see Apple as a customer focused company.