OS X is not that amazing to pay for a premium. I also use Linux, and they are pretty good as well. Hardware-wise, they are great as long as they can honor the

OS X is not that amazing to pay for a premium. I also use Linux, and they are pretty good as well. Hardware-wise, they are great as long as they can honor the warranty. If I get a defective machine (like in this case) and I had to pay a higher price for a defective hardware, that doesn't make it ok. Apple is not about better products. It is about better execution of those products. I pay the premium because of Apple's execution. Agreed, customer support is better on average, but not that much; not enough to justify the premium. The premium is worth it because of the overall execution of the company. I pay more, but I get an implicit insurance that everything will just work.