"If the issue persisted and we could not reproduce the problems on our own machine we weren't allowed to push trouble tickets to our QA team." Yup. There's oft

"If the issue persisted and we could not reproduce the problems on our own machine we weren't allowed to push trouble tickets to our QA team." Yup. There's often an air gap between the grunts and the QA people, who mostly pore over trouble tickets well after the fact.