I think you're missing my point. What do you want Apple to do about it? They gave everyone a free case with which it works fine. It wasn't a quality issue, it w

I think you're missing my point. What do you want Apple to do about it? They gave everyone a free case with which it works fine. It wasn't a quality issue, it was a design issue. These are different things. No amount of QA will fix a design issue. What possible other response from a customer service perspective could you want here?