6 ms·

When the buyer made the chargeback, why isn't he forced to return the item? Isn't this the obvious step that is missing from the whole equation?

codenerdz 14y ago
No he was not. He went straight to his credit card and they took his side. I had no chance of appealing because Paypal would not disclose the Credit Card issuer contact info to me so that I could contact them directly
- pdonis 14y ago
  He went straight to his credit card and they took his side. Took his side as far as the chargeback, OK, I can see that. It's not very encouraging, but I can see it. But took his side as far as keeping the item and getting his money back? That I don't see at all. How is that possible? And how would PayPal, and eBay for that matter, not expect a return?
  - chockablock 14y ago
    What's to stop buyer from claiming the box contained a pair of old headphones ('significantly not as described')? The problem is the buyer is being taken at their word; forcing a return of bogus items won't help.
    - pdonis 14y ago
      Yes, I can see that being an issue, and as a seller, you would want to somehow document what was actually shipped, otherwise the buyer could indeed ship back a bogus item. But to not even raise the question of a return at all? That doesn't make sense to me.
      - davotoula 14y ago
        You would have the opposite problem. Even if the buyer sent back the original item, the seller could always claim that he received just a brick. It's all just borked, pretty scary selling any one of items on ebay once you realise this :-(
- greyboy 14y ago
  Can you call up your (father's?) provider and report the phone stolen? Aren't those IMEI's blacklisted? If so, that might make it difficult for the buyer to unload. I guess you could also threaten to do that to said buyer, first, to see if that provokes anything. Either way, a bummer of a story. I've had my own issues with eBay and rarely check there except for infrequently needed (cheap) odds and ends. I hope it works out.

codenerdz 14y ago

No he was not. He went straight to his credit card and they took his side. I had no chance of appealing because Paypal would not disclose the Credit Card issuer contact info to me so that I could contact them directly

pdonis 14y ago
He went straight to his credit card and they took his side. Took his side as far as the chargeback, OK, I can see that. It's not very encouraging, but I can see it. But took his side as far as keeping the item and getting his money back? That I don't see at all. How is that possible? And how would PayPal, and eBay for that matter, not expect a return?
- chockablock 14y ago
  What's to stop buyer from claiming the box contained a pair of old headphones ('significantly not as described')? The problem is the buyer is being taken at their word; forcing a return of bogus items won't help.
  - pdonis 14y ago
    Yes, I can see that being an issue, and as a seller, you would want to somehow document what was actually shipped, otherwise the buyer could indeed ship back a bogus item. But to not even raise the question of a return at all? That doesn't make sense to me.
    - davotoula 14y ago
      You would have the opposite problem. Even if the buyer sent back the original item, the seller could always claim that he received just a brick. It's all just borked, pretty scary selling any one of items on ebay once you realise this :-(
greyboy 14y ago
Can you call up your (father's?) provider and report the phone stolen? Aren't those IMEI's blacklisted? If so, that might make it difficult for the buyer to unload. I guess you could also threaten to do that to said buyer, first, to see if that provokes anything. Either way, a bummer of a story. I've had my own issues with eBay and rarely check there except for infrequently needed (cheap) odds and ends. I hope it works out.