Not only is it anecdotal, these sorts of discussions seem to bring all the outliers out of the woodwork. There are always going to be some people who have many

Not only is it anecdotal, these sorts of discussions seem to bring all the outliers out of the woodwork. There are always going to be some people who have many bad experiences with a company, even if overall reliability is good. Here is the relevant xkcd: http://xkcd.com/882/ http://xkcd.com/882/