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There is no such thing as rogue people on a sales team. In most of the phone jockey shops I've ever been in/around (mostly in the credit card industry) they te
by moonpolysoft 18y ago
There is no such thing as rogue people on a sales team. In most of the phone jockey shops I've ever been in/around (mostly in the credit card industry) they teach you what is in compliance, but then set unrealistic sales quotas. The idea being that the brighter employees will learn the underhanded tricks they need to get ahead, and the straight arrow ones will fall behind and either quit or get fired.
Running telemarketing shops like that lets management have plausible deniability in the case of a lawsuit yet maintain a status quo that would be out of compliance with any industry regulations.
- gruseom 18y agoThis rings true, and seems like a theory that fits all the data nicely. Come to think of it, why would they go about it any other way? I hear it's also a handy way for politicians to authorize torture and crime bosses to knock off their rivals.