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I understand, but if the monitor fails, it ends up being worse than the rest don't you think? I get the author's feelings. He spent the money on a new laptop, t
by aespinoza 14y ago
I understand, but if the monitor fails, it ends up being worse than the rest don't you think? I get the author's feelings. He spent the money on a new laptop, that is sold with the idea that just works and that if it doesn't it will made to.
Also, there is a premium above the premium with a retina display. You get the same laptop than an basic MBP for 400 dlls more.
- Steko 14y ago"I get the author's feelings." No matter how good your customer service is there will always be people that feel just as aggrieved as the author because they fell just short of the standard for replacement. Maybe Apple is completely falling apart and This Would Never Happen With Steve(TM)... or maybe we've seen this movie many times before. For years it was the Guy with One Bad Pixel when the standard for replacement was two but he always swore on the forums that it was Right In the Middle.
- aespinoza 14y agoI agree. No matter how good you are you can never please everybody. And for the record I personally don't think Apple is falling apart. The problem I see is simple to identify, and in the position Apple is in right now, it is difficult to remediate. It is a problem of scale. I think Apple is growing too much too fast, and it is struggling to scale their operations. I obviously could be wrong since I am not an insider, but it seems that is the case.