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It's a problem with the phone. Apple offered a free solution, put a case on it. If you don't like that solution, what do you want them to do about it? Re-engine
by clarky07 14y ago
It's a problem with the phone. Apple offered a free solution, put a case on it. If you don't like that solution, what do you want them to do about it? Re-engineer the phone just for you and give you a replacement? It's not like this was a 1-off problem, like Joe's phone was defective so we replace Joe's phone. EVERY phone was made the same with this problem. You can't just "fix it" for Joe. It isn't a matter of customer service where they can just fix the issue.
- freehunter 14y agoYou're missing the point. Just because there's one problem with the iPhone, no matter how many people it affects, doesn't mean it's automatically a bad choice if every other feature is what you're looking for in a smartphone. If the antenna makes a phone 90/100 but every other phone is still at best 80/100, does switching platforms make sense? It's still a valid issue to complain about, but not enough to make the decision to abandon the platform for some people. The point is, the iPhone is what these customers were looking for. They still like it enough to keep it, and they like it enough to complain when there are quality issues rather than switch.
- clarky07 14y agoI think you're missing my point. What do you want Apple to do about it? They gave everyone a free case with which it works fine. It wasn't a quality issue, it was a design issue. These are different things. No amount of QA will fix a design issue. What possible other response from a customer service perspective could you want here?