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This may just be a difference in attitude. For myself, I would count having multiple iPhones and MacBook Pros replaced or repaired as a terrible experience. G
by timbre 14y ago
This may just be a difference in attitude. For myself, I would count having multiple iPhones and MacBook Pros replaced or repaired as a terrible experience. Good service is better than bad service, and occasional defects are unavoidable, but the iPhone is only 5 years old; multiple replacements within that span would give me doubts about a company (unless you're buying lots of them, e.g. if your at a company that supplies employees with phones).
- cloverich 14y agoSomewhat less anecdotally, I worked Helpdesk at a company ~3 yrs ago, and most of our employees had either Lenovo's (T61's, T400s) or MBP's. I didn't notice a significant difference in the failure rate between the two.
- icarus_drowning 14y agoI would agree, but do note that one iPhone was dropped in a cup of tea, which I can't really blame on Apple, and the other on cement, which I likewise can't really blame on Apple. The macbooks both had bad video cards, which I do blame Apple for. But one was fixed in less than an hour, the other RMA'd and returned in 48 hours. This after almost 3 years of continuous use. I can put up with 2 or 3 days of repair after that many years of trouble-free life. This kind of service and reliability led me to buy an iMac from them as my work computer and I haven't had a single problem with it.