4 ms·
In most markets, the law does not allow beta products and caveat emptor. Warranties against product flaws are mandatory. Personally, I would consider ghosting a
by konstruktor 14y ago
In most markets, the law does not allow beta products and caveat emptor. Warranties against product flaws are mandatory. Personally, I would consider ghosting as shown by the OP a defect covered by warranty. In addition to that, a premium brand should treat early adopters well, especially those who bought the flagship product. This is the point OP seems to be making. However, due to their own design decisions, they have made this very expensive, which incentivizes them to provide shitty service, which is damaging their brand image.
- bilbo0s 14y ago"...Warranties against product flaws are mandatory..." If that were true... the software industry would be in REAL trouble.
- jarek 14y agoDo you agree to an EULA when buying an MBP or another laptop, implicitly or otherwise? Serious question.
- konstruktor 14y agoAFAIK, as a consumer, you cannot sign away these rights for physical products. For software, which you license, i.e. acquire usage rights, the situation seems to be different.
- Zr40 14y agoMost open source software licenses contain all-caps legalese disclaiming all forms of warranty. See [1] and [2] for example. [1]: http://opensource.org/licenses/MIT http://opensource.org/licenses/MIT [2]: http://opensource.org/licenses/BSD-3-Clause http://opensource.org/licenses/BSD-3-Clause
- konstruktor 14y agoFor an example, see this summary of the baseline for warranties in the EU http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm http://europa.eu/youreurope/citizens/shopping/shopping-abroa... I suppose the reason why the software industry gets around this is that you can't buy software but only license it.