I use Apple products everywhere, partially because of the awesome retail and support experience -- in-person and by phone. If they screw that up, they will

I use Apple products everywhere, partially because of the awesome retail and support experience -- in-person and by phone. If they screw that up, they will lose a big part of their "special-ness". It is so great to walk into an apple store when you have an issue and have someone who actually cares take a look and try to help you. And when you call them for order or tech support, you get someone clearly intelligent, caring, and who speaks English well. Where else can you get that great service and retail experience? Does a MSFT store do this?