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I had a similar dance with Apple tech staff. I took in a 27" iMac which had a faulty video card fan which made a horrible high pitched whine at low brightness s

by keeran 14y ago

I had a similar dance with Apple tech staff. I took in a 27" iMac which had a faulty video card fan which made a horrible high pitched whine at low brightness settings. First visit they couldn't hear it (in loud store environment..), I was sent home. Second visit they agreed to take it in for testing - returned with a chipped display, scratched glass and a report that the problem didn't exist. Finally gave up with them and called Apple USA direct (from UK), complained to anyone who would listen. Was advised to take into a 3rd party repair supplier to confirm the problem existed. I went in with an audio spectrometer to visualise the problem, had a new iMac shipped the next day. It's hard to accept that they're no longer the specialist hardware supplier who treats every customer exceptionally well. Now we're just being farmed like any customer. Going hackintosh/linux for all future machines.

vacri 14y ago
It's hard to accept that they're no longer the specialist hardware supplier who treats every customer exceptionally well. Now we're just being farmed like any customer. Why is this surprising? This is what you generally have to do when servicing the general public - Apple is no longer the niche specialist, but the gorilla.
karolist 14y ago
If the whine correlated with what's displayed on the screen, for example, during mouse movement or when displaying high FPS content (you having said it was brightness related has me making this assumption), I think it was not the fan, but the so called "coil whine" which seems to be more apparent on ATI cards. On my desktop 7970 it's quite annoying, but considered normal. People fix it by applying nail polish on certain parts, but I'd rather play with headphones than mess up my 500 GBP kit in such a stupid way. I haven't had an nvidia whine on me, I assume all iMacs are equipped with ATIs now.

by keeran 14y ago

vacri 14y ago

It's hard to accept that they're no longer the specialist hardware supplier who treats every customer exceptionally well. Now we're just being farmed like any customer. Why is this surprising? This is what you generally have to do when servicing the general public - Apple is no longer the niche specialist, but the gorilla.

karolist 14y ago

If the whine correlated with what's displayed on the screen, for example, during mouse movement or when displaying high FPS content (you having said it was brightness related has me making this assumption), I think it was not the fan, but the so called "coil whine" which seems to be more apparent on ATI cards. On my desktop 7970 it's quite annoying, but considered normal. People fix it by applying nail polish on certain parts, but I'd rather play with headphones than mess up my 500 GBP kit in such a stupid way. I haven't had an nvidia whine on me, I assume all iMacs are equipped with ATIs now.