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They do provide that. That's why accounts were suddenly re-enabled. The advertisers are the customers and customers want to know they are paying for clicks fro

• falcolas 14y ago
  The dozens of HC comments to the opposite aside, here's a quote that sums it up from the original article: > "It is not possible to directly contact Google," he said. "No one will speak with you, and there are no other avenues unless you are friends with someone who works there. Once your appeal is rejected, they will not reply to your emails or speak with you further on the issue (they actually tell you that in the rejection letter). It is essentially a LIFETIME ban for your account. Seems fair, right?" His account was reinstated due to the press coverage, just as many HNers get their accounts back due to the many Googlers who frequent here. That's not what I would define as customer service.
  • chimi 14y ago
    Right, dozens out of dozens of millions. It's totally irrational, sensationalist, click bait.