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Apple seems to have pulled back on the whole positive customer experience in store this year, I've had issues with marking below the display surface and they in
by nicholassmith 14y ago
Apple seems to have pulled back on the whole positive customer experience in store this year, I've had issues with marking below the display surface and they instantly said "not a defect, £350 please", except it looks like the tolerance on my Air is off. It's a shame, they're starting to reduce customer satisfaction in maximisation of profits, rather than increasing profits through customer satisfaction.
- kmfrk 14y agoMaybe it has to do with the new guy who was summarily booted from the company in a year? One can hope that Cook is course-correcting.
- nicholassmith 14y agoDon't know why you're getting down voted, it's very possible that his effect is still being felt.