It is common for support to closely work with product and be able to respond with product roadmap and feature guidance. At least they can say "we sympathize bu

It is common for support to closely work with product and be able to respond with product roadmap and feature guidance. At least they can say "we sympathize but it's not a priority" or "it's a medium priority but we don't have a concrete timeline" or at least recommend best practices/workarounds