I've had similar problems ordering a server this weekend. I've used the UK site to order on Friday evening a server which was supposed to be available in 24hrs.

I've had similar problems ordering a server this weekend. I've used the UK site to order on Friday evening a server which was supposed to be available in 24hrs. One hour later, I received an email confirming my payment has been received. I kept wondering what's taking so long, only to receive an email on Monday morning saying "Unfortunately, we only provide services to Republic of Ireland or UK customers at the moment" and asking for "a copy of your ID (passport, driving licence)" and "a proof of address (utility bill)" to be sent over email(!!). I am in the UK, but they can bugger off.