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There may not be a solution in every case, but it's a reminder that dashboards & metrics are no replacement for actually talking to your users. Metrics are at
by steveBK123 4mo ago
There may not be a solution in every case, but it's a reminder that dashboards & metrics are no replacement for actually talking to your users. Metrics are at best a proxy for user experience, don't let them be the tail that wags the dog.
Like the story Bezos told of his execs claiming call wait times were under 1 minute, so he called the service line from the conference room on the spot and made everyone sit there for 10 minutes waiting to get thru..
- esperent 4mo agoOk, that's a fun anecdote and I agree it has real world value to think that way. But it doesn't answer my question - this thread is full of people pointing out problems but nobody offering solutions. So I was asking, specifically in the case of an app with a very long tail of cache misses, what's the solution? Do you have to keep potentially millions of routes artificially warm?