The internet, social media and AI has contributed to a society in which large numbers of people not only don't want a dialog, they feel uncomfortable with and t

The internet, social media and AI has contributed to a society in which large numbers of people not only don't want a dialog, they feel uncomfortable with and try to avoid "unnecessary" human interaction. As for the Apple Store, the one time I went into one, it was one of the weirdest, least pleasant retail experiences I had. It was chaos. One person was trying to help like 4 groups at a time and several people in the payment line were complaining about how long it was taking. I feel like the author here has a point but maybe it's not as relevant to the modern retail world as he thinks. The things I value most in any interaction with a business are competence, professionalism and value. If the people are polite/nice, that's great, but polite/nice doesn't help if the rest of the service sucks.