> the restaurant was fully booked. No warmth. No conversation. Just a long wait and a closed door. > Here’s where most stories would end with “so they moved ev

> the restaurant was fully booked. No warmth. No conversation. Just a long wait and a closed door. > Here’s where most stories would end with “so they moved everything online and fired the reservation staff.” That’s not what happened. They did move to online booking, but they kept the entire reservation team and repurposed them. wait, so the restaurant owner's answer to a fully booked schedule is to... change everything? clearly whatever is happening is working