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> I got an offer from a dealer three weeks ago and was going to order the car, then the API for the community integration got turned off. I decided to hold back

by nicce 4mo ago

> I got an offer from a dealer three weeks ago and was going to order the car, then the API for the community integration got turned off. I decided to hold back and see what comes from it. Now this, which ultimately - since I am a GrapheneOS user - makes me completely cancel my plans. Make sure that dealers know why you changed your mind.

hydrogen7800 4mo ago
>Make sure that dealers know why you changed your mind. "Some nerd couldn't use their nerd phone." What incentive does a dealer have to know or care about this?
- LollipopYakuza 4mo ago
  As a dealer, it would be frustrating especially because it is so silly. Basically, if they report any of this to HQ, it would be along the line of "I am losing the sale of a whole car over some stupid app block".
- sowbug 4mo ago
  You could make a similar argument about voting in democratic elections. It's still important to vote.
- unethical_ban 4mo ago
  What is the risk of letting them know that someone lost trust in VW's features due to a boneheaded decision of their software group and decided not to buy that brand at all?
- theeyescanner 4mo ago
  Net Promoter Scores is the only thing that the marketing department cares about. So fill out that customer satisfaction survey, give them a 1 out of 5, and say why. Passives (2-4) are not even considered lol.
- sufficientsoup 4mo ago
  What incentive does a dealer have to know or care why a sale fell through? Bizarre question
  - hydrogen7800 4mo ago
    I'm thinking that the effort required to make that one sale in a thousand is not worth it. The 999 others didn't complain about that.
    - nicce 4mo ago
      I think that it is not fair comparison. More likely X % changed their mind and did not go through the purchase. Nobody except this one told the reason? If only this is said aloud, dealers might even make assumptions that maybe others did the decision for same reason, but just did not say it.
- SapporoChris 4mo ago
  I wonder what a Venn Diagram of people that use GrapheneOS and people that wish to purchase a Volkswagen vehicle looks like. As of April 2026, the operating system had approximately 400K active users. https://en.wikipedia.org/wiki/GrapheneOS https://en.wikipedia.org/wiki/GrapheneOS I wish that Volkswagen would care about this, but I suspect they have little incentive to do so.
  - thiht 4mo ago
    Volkswagen has a 10% market share in Europe (25% if you consider the whole group: Audi, Cupra, etc.) Assuming 25% (might be overinflated) of GrapheneOS are European, that’s 10000 European GrapheneOS users who would buy a Volkswagen car (assuming an unbiased distribution of GrapheneOS users, which is probably not the case though). I don’t think Volkswagen is in a strong position to say they don’t care about 10000 sales in Europe only.
    - SapporoChris 4mo ago
      Good point. I wasn't considering the different concentrations of interests by area.
  - theandrewbailey 4mo ago
    That number might grow substantially when Motorola releases GrapheneOS phones.

by nicce 4mo ago

hydrogen7800 4mo ago

>Make sure that dealers know why you changed your mind. "Some nerd couldn't use their nerd phone." What incentive does a dealer have to know or care about this?

LollipopYakuza 4mo ago
As a dealer, it would be frustrating especially because it is so silly. Basically, if they report any of this to HQ, it would be along the line of "I am losing the sale of a whole car over some stupid app block".
sowbug 4mo ago
You could make a similar argument about voting in democratic elections. It's still important to vote.
unethical_ban 4mo ago
What is the risk of letting them know that someone lost trust in VW's features due to a boneheaded decision of their software group and decided not to buy that brand at all?
theeyescanner 4mo ago
Net Promoter Scores is the only thing that the marketing department cares about. So fill out that customer satisfaction survey, give them a 1 out of 5, and say why. Passives (2-4) are not even considered lol.
sufficientsoup 4mo ago
What incentive does a dealer have to know or care why a sale fell through? Bizarre question
- hydrogen7800 4mo ago
  I'm thinking that the effort required to make that one sale in a thousand is not worth it. The 999 others didn't complain about that.
  - nicce 4mo ago
    I think that it is not fair comparison. More likely X % changed their mind and did not go through the purchase. Nobody except this one told the reason? If only this is said aloud, dealers might even make assumptions that maybe others did the decision for same reason, but just did not say it.
SapporoChris 4mo ago
I wonder what a Venn Diagram of people that use GrapheneOS and people that wish to purchase a Volkswagen vehicle looks like. As of April 2026, the operating system had approximately 400K active users. https://en.wikipedia.org/wiki/GrapheneOS https://en.wikipedia.org/wiki/GrapheneOS I wish that Volkswagen would care about this, but I suspect they have little incentive to do so.
- thiht 4mo ago
  Volkswagen has a 10% market share in Europe (25% if you consider the whole group: Audi, Cupra, etc.) Assuming 25% (might be overinflated) of GrapheneOS are European, that’s 10000 European GrapheneOS users who would buy a Volkswagen car (assuming an unbiased distribution of GrapheneOS users, which is probably not the case though). I don’t think Volkswagen is in a strong position to say they don’t care about 10000 sales in Europe only.
  - SapporoChris 4mo ago
    Good point. I wasn't considering the different concentrations of interests by area.
- theandrewbailey 4mo ago
  That number might grow substantially when Motorola releases GrapheneOS phones.