They're just filters to see if you actually need help. "They're willing to sit here for 4 minutes listening to prompts and hitting buttons, they must need help"

They're just filters to see if you actually need help. "They're willing to sit here for 4 minutes listening to prompts and hitting buttons, they must need help" because as we all know, in most cases it doesn't matter which sequence of numbers you press, the same person is going to answer the phone, or same group of people.