"Why is that? How could that be? The answer is because customers don't form their opinions on quality from marketing. They form their opinions on quality from t

"Why is that? How could that be? The answer is because customers don't form their opinions on quality from marketing. They form their opinions on quality from their own experience with the products or services." - Steve Jobs from https://youtu.be/XbkMcvnNq3g?si=8Y56TFmKHJhlFXoE&t=364 https://youtu.be/XbkMcvnNq3g?si=8Y56TFmKHJhlFXoE&t=364