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I had the pleasure of communicating with the AI bot of FedEx (in Germany) today: > Everything is sorted out! > Everything is now sorted out, and I hope th
by lqet 3mo ago
I had the pleasure of communicating with the AI bot of FedEx (in Germany) today:
> Everything is sorted out!
> Everything is now sorted out, and I hope this solution works well for you.
Of course nothing was sorted out (several mails and a call to the distribution center did sort things out).
- rschiavone 3mo agoI hate how chatbots call it a day after providing an unhelpful solution
- lqet 3mo agoBefore calling it a day, this chatbot actually apologized for answering 3 hours too late because there were so many request at the moment.
- ahartmetz 3mo agoI've also had a customer support chat bot give me completely wrong information. I could guess what was actually true and knew that there'd very likely be a workaround - involving actual people - to do what I need to do (which turned out correct), but it pissed me off anyway.
- phainopepla2 3mo agoReminiscent of when coding agents fail to fix a bug and keep digging themselves deeper into a hole. > I understand the problem now, I just need to... > I was wrong before but the issue is now clear, let me... > I have complete clarity now! I'm going to...