I'd like to point out that this is NOT an isolated incident for Ben. I've replied to the MailChimp newsletter before with my thoughts or questions and on multip

I'd like to point out that this is NOT an isolated incident for Ben. I've replied to the MailChimp newsletter before with my thoughts or questions and on multiple occasions have gotten a response back from Ben within an hour or two with a thoughtful, specific response to my email. I also sent a rant to him after we had some trouble with MailChimp and he apologized and worked to make it right within a day. The lesson you should take away from Ben isn't how to respond to unfair post - it's that you should be always open to communication (positive or negative) and that you should respond as a polite, respectful human, not as a "company" voice. As a result of my interactions with Ben and his incredible product, I'm a loyal MailChimp user and regularly recommend them to people looking to setup newsletters for their companies.