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Why does $3.6B sound really low. Intercom seems like a major player in AI customer service. What's the catch here? If I remember correctly, they were the first
by karakoram 4mo ago
Why does $3.6B sound really low. Intercom seems like a major player in AI customer service. What's the catch here?
If I remember correctly, they were the first of the customer service chatbot SaaS companies to quickly pivot to a complete AI product.
A lot of hype too by their employees and founding team for Fin on LinkedIn. I did NOT expect the final exit to not even touch double digits. Very interesting.
- kyawzazaw 4mo agoa small team can do customer service agents at much cheaper.
- karakoram 4mo agoYeah sure, but I am more wondering about the financial side of the deal. Especially in this capital and AI M&A environment. What kind of multiple of revenue or EBITDA did they get to end up with such a low number? Google says revenue was 400 Million so the multiple was not even 10x? I remember in October 2025, CEO of Thoma Bravo said that a $50 Million ARR revenue startup/company was being valued at $10 Billion. Looks like multiples have come drastically down.