3 ms·

+1 its surprising to HN tech crowd but a well implemented support agent gets higher reviews and successful resolutions than humans

• aaron425 4mo ago
  Can you cite a source or study for your assertion?
  • vanuatu 4mo ago
    personal info maybe will be public soon with earnings calls? We’ll see!
• tencentshill 4mo ago
  Are frustrated hangups before any resolution is reached a part of that data?
  • vanuatu 4mo ago
    yes, it counts as unresolved
• doctorpangloss 4mo ago
  c'mon listen to yourself