4 ms·
Interesting they agreed to sell after their rebrand to Fin a month ago. There's increasing competition in the customer support AI agent space: Sierra valued at
by light_triad 4mo ago
Interesting they agreed to sell after their rebrand to Fin a month ago.
There's increasing competition in the customer support AI agent space: Sierra valued at $15.8 billion, Decagon at $4.5 billion. It looks like Salesforce CEO Marc Benioff is trying to compete directly with Sierra, which was started by his ex-Co-CEO Bret Taylor. Also about preventing independent AI support agents from becoming a control point outside the CRM.
- cyanydeez 4mo agocustomer support -> customer disassociation
- mritchie712 4mo ago[dead]
- willXare 4mo ago[flagged]
- ramblurr 4mo agoThis is the second company (that I know of) that got acquired shortly after an AI pivot and re-brand. See: OpenAI to acquire Ona https://news.ycombinator.com/item?id=48491821 https://news.ycombinator.com/item?id=48491821
- beefmumbai 4mo ago[dead]
- vanuatu 4mo agofwiw i heard Fin and Agentforce frequently lost to deca and sierra, their product / team / funding weren't as good Seems like a catchup play by Marc