Anecdote time! Last week I got a missed call. Called back, they guy asks me who I am, and then he remembers -- "Oh! I remember why I called -- I work for AT&T

Anecdote time! Last week I got a missed call. Called back, they guy asks me who I am, and then he remembers -- "Oh! I remember why I called -- I work for AT&T and I accidentally disabled a phone on your account. I'm really sorry." It was my brother's phone and we'd have to get a new SIM card at an AT&T store because the rep couldn't reactivate it remotely. He gave me his AT&T ID, something like "kiloB" plus some numbers. The AT&T store in our area doesn't carry SIM cards, so we had to order one from them and it took about a week to arrive. Meanwhile my brother had no phone and no voicemail. What he didn't tell us was that he had also mistakenly added a phone to our account (used by a stranger) and which did not have a data or text plan - the stranger didn't know this, and we were billed for his data and texts. They refunded my account eighty dollars to cover the texts, data, and some inconvenience, but what the fuck.