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My question is that if it's so bad why aren't they still seeing new subscribers? I understand they have a lot of churn, but obviously the poor customer service
by Osiris 14y ago
My question is that if it's so bad why aren't they still seeing new subscribers? I understand they have a lot of churn, but obviously the poor customer service and poor quality of service continues to be unimportant in the buying decisions of their customers.
So what is it that they are doing right that continues to allow them to sign up new customers?
- thedrbrian 14y agoPeople really really want a Lumia 920?
- maxerickson 14y agoOne thing they have done is bought up a significant portion of the available cellular spectrum licenses in the U.S.
- pasbesoin 14y agoOligopoly with monopoly market segments (handsets, geographical, demographic (what family and friends have -- at times, more relevant in the past, providing more favorable pricing and usage caps)). And yes, poor and uninformed purchase decisions. But not always.