I had to use a similar system from Amtrak that could barely understand a 6 digit ID number, though it was a number that had 3's, B's and E's in it. When it sup

I had to use a similar system from Amtrak that could barely understand a 6 digit ID number, though it was a number that had 3's, B's and E's in it. When it supposedly understood the number, it for some reason tossed me over to an operator to finish the process, and the operator had me read the number to them again. Either UPS has a far better system, or you got lucky with a tracking code that had very distinctive letters.