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About ten years ago, Ryanaiar suffered a booking system malfunction. My ticket was wrongly booked to "John Smith" and apparently sent to an email address "joxxx
by markvdb 4mo ago
About ten years ago, Ryanaiar suffered a booking system malfunction. My ticket was wrongly booked to "John Smith" and apparently sent to an email address "joxxxxxxxx@xxxxxxxxxx" due to a flaw in their booking system. I noticed when trying to check in online far in advance.
After many hours spent fruitlessly fighting the Ryanair customer disservice desk, I decided to enlist the help of my local ECC [0]. I paid Ryanair a 120€ name change fee and had the ECC claim it back for me.
[0] https://en.wikipedia.org/wiki/European_Consumer_Centres_Network https://en.wikipedia.org/wiki/European_Consumer_Centres_Netw...
- burlistic 4mo agoEmail addressing being recycled is a valid problem and challenge. Many sites use an email address as the main unique ID for customers, yet this email address and the account can expire if not used for a prolonged period, hence being recycled and then re-registered by someone else. It doesn't sound like this caused your issue. But it is a genuine challenge for large companies like Ryanair and for users who might have registered using an old email they no longer own. MFA and getting a reset confirmation via your mobile as an example can help people from resetting the password and logging in to see personal information which isn't theirs. Companies need a way of recycling this accounts and letting people re-register, ideally not having to call a support line.