The binary view is mostly true, unless it's for events or problems they are themselves familiar with. There is a term for this, but can't for the life of me rem

The binary view is mostly true, unless it's for events or problems they are themselves familiar with. There is a term for this, but can't for the life of me remember it: People think the problems they are dealing with are infinitely more nuanced, complex and unique than the problems other people are dealing with.