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Why not just use IM then? Make up a screenname and mention it on your site. You get a lot more features like blocking, local history/logging etc. Most IMs now s
by chime 18y ago
Why not just use IM then? Make up a screenname and mention it on your site. You get a lot more features like blocking, local history/logging etc. Most IMs now support offline messaging too.
- ivankirigin 18y agoPeople see the conversation, and that is valuable. Public customer support is how Twitter is going to make money (in part). IM clients are extremely distracting. Real-time but asynchronous messaging is not the same as synchronous messaging. You can block people on twitter, and log messages. Better than that, you can access the conversations via an API.