Exactly, that's why I wrote that it's simplified and the actual full cost to the company depends on your company size and setup (fully remote vs in office, mana

Exactly, that's why I wrote that it's simplified and the actual full cost to the company depends on your company size and setup (fully remote vs in office, management heavy vs lean-flat etc). One point though, from personal experience, I'm spending an order (or two) of magnitude more time in "managing" an agent than I spend in managing employees - so that part might come out cheaper in the end for having actual employees ;)