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IDK how the Chime team managed to make such a garbage product. Like, somehow they managed to make something even worse than Teams with a UI that made Webex look

IDK how the Chime team managed to make such a garbage product. Like, somehow they managed to make something even worse than Teams with a UI that made Webex look modern. I know there are good product people inside Amazon, so IDK what combination of incentives resulted in Chime.

KyleTheDev 4mo ago
Genuinely, it was one of the worst parts of working at Amazon. Especially since I often interacted with people who only used Chime. Messages would be missed for weeks because they'd never check slack, or I'd never check chime. Awful experience.
- dieselgate 4mo ago
  Dang, that's a pretty classic dynamic. It even happens between just using a single chat app and email
cyberax 4mo ago
Amazon acquired it. Initially, it was a messenger app (not) used in India.
reducesuffering 4mo ago
Amazon's toxic culture finally caught up to them. Early on they nailed it with Retail and AWS. Since then, all that terrible cutthroat culture grinded the efficacy down into producing just abomination after abomination of any business besides, just throwing bodies at AWS.
gedy 4mo ago
Whatever the reasons, all Amazon UIs are always pretty awful
hbn 4mo ago
I'm trying to think of a single Amazon-made product I've used that has a good UI/UX. I guess their main shopping website gets the job done (I would argue their messy product categorization would harm my UX rating of them) but their iOS app is one of the ugliest thing I have installed on my phone.
antonvs 4mo ago
> I know there are good product people inside Amazon For UI though? I mainly use the shopping site, AWS, and Prime Video, but none of those are productivity-style apps, which need to have less basic workflows to be competitive. Can you name any successful Amazon apps along those lines?
- Centigonal 4mo ago
  This is true. Amazon Seller Central, AWS Partner Central, and Glue Databrew are all Amazon productivity-style apps, and I hated every minute of using them. Quicksight is okay these days, but it took them a decade to get there. They really struggle outside of devtools and consumer-facing web experiences.
nijave 4mo ago
Imo a lot of AWS products are garbage. Their key competency is making technical products for technical users from scratch given concrete requirements All the "we built it so we could say we have it in sales meetings" stuff is pretty bad

KyleTheDev 4mo ago

Genuinely, it was one of the worst parts of working at Amazon. Especially since I often interacted with people who only used Chime. Messages would be missed for weeks because they'd never check slack, or I'd never check chime. Awful experience.

dieselgate 4mo ago
Dang, that's a pretty classic dynamic. It even happens between just using a single chat app and email

cyberax 4mo ago

Amazon acquired it. Initially, it was a messenger app (not) used in India.

reducesuffering 4mo ago

Amazon's toxic culture finally caught up to them. Early on they nailed it with Retail and AWS. Since then, all that terrible cutthroat culture grinded the efficacy down into producing just abomination after abomination of any business besides, just throwing bodies at AWS.

gedy 4mo ago

Whatever the reasons, all Amazon UIs are always pretty awful

hbn 4mo ago

I'm trying to think of a single Amazon-made product I've used that has a good UI/UX. I guess their main shopping website gets the job done (I would argue their messy product categorization would harm my UX rating of them) but their iOS app is one of the ugliest thing I have installed on my phone.

antonvs 4mo ago

> I know there are good product people inside Amazon For UI though? I mainly use the shopping site, AWS, and Prime Video, but none of those are productivity-style apps, which need to have less basic workflows to be competitive. Can you name any successful Amazon apps along those lines?

Centigonal 4mo ago
This is true. Amazon Seller Central, AWS Partner Central, and Glue Databrew are all Amazon productivity-style apps, and I hated every minute of using them. Quicksight is okay these days, but it took them a decade to get there. They really struggle outside of devtools and consumer-facing web experiences.

nijave 4mo ago

Imo a lot of AWS products are garbage. Their key competency is making technical products for technical users from scratch given concrete requirements All the "we built it so we could say we have it in sales meetings" stuff is pretty bad