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This is one of the worst shopping experiences I have ever had. I have seen it come in stock several times now, but when I add it to my cart and try to proceed t
by jrajav 14y ago
This is one of the worst shopping experiences I have ever had. I have seen it come in stock several times now, but when I add it to my cart and try to proceed to checkout, I get "Due to high demand, your order could not be processed. Please try again later." This happens every time until eventually I get the dreaded "Oops, we had trouble processing your request. We're working on fixing the issue. Please try again later.", which means that they gave up and dumped it from your cart. (Edit: Actually, no they didn't, keep trying! If it comes back in stock, then spamming "Proceed" may work.)
Now I'm also getting it failing to add it to the cart to begin with, with the message "Oops, we had a problem with your request. Please try again.". At least this is better than two weeks ago where I would get very unprofessional-looking cookie errors. Edit: The icing on the cake (Add To Cart click): http://imgur.com/dHmOL http://imgur.com/dHmOL
Google really needs to step up here. Forget missed sales opportunities; this is just reflecting very badly on them, period.
UPDATE:
Possibly the first real feedback from Google on all this: A message displayed at the top of the Play store reading "Google Play is currently experiencing very high traffic. Nexus 4 is not sold out and will still be available for purchase. Please try again shortly. Thank you for your patience." It was up for about five minutes and has since been removed. The Nexus 4 is now consistently in stock, but attempting to purchase it always results in "Due to high demand, your order could not be processed. Please try again later."
- rplnt 14y ago> This is one of the worst shopping experiences I have ever had. Try "Devices on Google Play is not available in your country yet."
- Hannan 14y agoPoint taken, but it's more like if you got an email saying "Devices on Google Play is available in your country starting at 12:00pm!" And then you went there it said "Devices on Google Play is not available in your country. Please check back soon."
- mikeevans 14y agoWhat I did last time was click to "Proceed" from the cart, even if you get a "Oops, we had trouble processing your request" error and the button is no longer blue. Eventually I was able to order the phone that way, instead of refreshing the page which removes the item from your cart. This might not work this time around, but it's worth a shot.
- sami36 14y agoI wish I had read that 15 min ago. UPDATE: Nah, I tried that, Now I'm getting a popup "Due to high demand, your order could not be processed. Please try again later." UPDATE 2 : "Oops, we had trouble processing your request. We're working on fixing the issue. Please try again later."
- mikeevans 14y agoI guess now you know for next time, since it doesn't look like Google is fixing the process.
- snogglethorpe 14y ago... then later you realize you've ordered 578 nexus 4s... ><
- thewordis 14y agoThis worked for me after about 5 minutes of clicking.
- mikeevans 14y agoNice. I'll be sure to post it as a reminder next time they go on sale.
- jrajav 14y agoI'm trying that now, but I think that would only have worked if it came back in stock. I think I had the bad luck to learn of this trick right as it sold out this time. I would be very mildly surprised if they stocked just as poorly this time around.