We know that Meta made a big deal about how they were moving all support to AI: https://www.meta.com/account-recovery-support/ai-support-assistant/ https://www

We know that Meta made a big deal about how they were moving all support to AI: https://www.meta.com/account-recovery-support/ai-support-assistant/ https://www.meta.com/account-recovery-support/ai-support-ass... Now, it’s possible that they instead moved it to human workers and simultaneously forgot everything they’d learned about security or training, but that seems unlikely.